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The Value of a Net Promoter Score in Driving a Company's Bottom Line: A Single-Case Study from IBM Training Services.
Alexander Ziegler
Thomas Peisl
Published in:
EuroSPI (2020)
Keyphrases
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case study
web services
context aware
service providers
real world
supervised learning
knowledge management
test set
service oriented
training process
information systems
end users
service quality
training phase