Evaluation of strategic orientation-led competitive advantage: the role of knowledge integration and service innovation.
Sundeep Singh SondhiPrashant SalwanAbhishek BehlSuman NiranjanTimothy HawkinsPublished in: J. Knowl. Manag. (2024)
Keyphrases
- competitive advantage
- knowledge integration
- knowledge management
- service quality
- absorptive capacity
- competitive environment
- technological innovation
- market share
- intellectual capital
- business processes
- case study
- multiple representations
- business information
- customer relationship management
- service providers
- human capital
- business strategy
- decision making
- information systems
- organizational learning
- web services
- resource based view
- real time
- external information
- science learning
- customer service
- knowledge sharing
- business intelligence
- cloud computing
- data mining