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What are customers commenting on, and how is their satisfaction affected? Examining online reviews in the on-demand food service context.
Xun Xu
Published in:
Decis. Support Syst. (2021)
Keyphrases
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customer satisfaction
online reviews
service quality
service providers
customer service
fine grained
web services
single server
cloud computing
sentiment analysis
context dependent
sentiment classification
context aware
opinion mining
data sources
service times
reinforcement learning