Policies utilizing tactical inventory for service-differentiated customers.
Serhan DuranTieming LiuDavid Simchi-LeviJulie L. SwannPublished in: Oper. Res. Lett. (2008)
Keyphrases
- holding cost
- service providers
- single server
- heavy traffic
- customer service
- customer satisfaction
- inventory level
- inventory control
- lead time
- optimal policy
- network effects
- single server queue
- call center
- queueing model
- periodic review
- arrival rate
- optimal pricing
- service systems
- service times
- service rates
- asymptotically optimal
- lost sales
- revenue management
- service level
- service quality
- service requirements
- allocation policy
- inventory replenishment
- inventory systems
- steady state
- total cost
- poisson arrivals
- scheduling policies
- end users
- service oriented
- long run
- infinite horizon
- planning horizon
- setup cost
- web services
- supply chain
- queueing networks
- expected cost
- customer support
- inventory management
- single item
- single stage
- inventory models
- product information
- multi item
- fluid model
- customer demand
- dynamic pricing