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ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice.

Axel HochsteinRüdiger ZarnekowWalter Brenner
Published in: EEE (2005)
Keyphrases
  • reference model
  • real world
  • metamodel
  • multi agent
  • cooperative
  • open source
  • distributed systems
  • reference models