Payment Systems, Supplier-Induced Demand, and Service Quality in Credence Goods: Results from a Laboratory Experiment.
Manela KarunadasaKatri K. SiebergToni Tapani Kristian JantunenPublished in: Games (2023)
Keyphrases
- service quality
- electronic commerce
- payment systems
- mobile commerce
- lead time
- online shopping
- customer satisfaction
- group buying
- reverse auction
- supply chain
- credit card
- high volume
- service providers
- call center
- information quality
- quality of service
- service level
- decision makers
- security mechanisms
- biometric authentication
- online auctions
- total cost
- low cost
- information systems