Measuring the Polarity of Conversations between Chatbots and Humans: A Use Case in the Banking Sector.
Guillaume Le Noé-BienvenuDamien NouvelDjamel MostefaPublished in: FedCSIS (2020)
Keyphrases
- human communication
- sentiment analysis
- positive or negative
- content analysis
- multi party
- sentiment classification
- human behavior
- higher education
- banking services
- financial services
- opinion mining
- object oriented
- e learning
- real world
- case study
- learning algorithm
- machine learning
- neural network
- polarity classification
- data sets