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From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements.

Susanne Schmidt-RauchGerhard Schwabe
Published in: ACM Trans. Manag. Inf. Syst. (2011)
Keyphrases
  • design goals
  • databases
  • np complete
  • data mining
  • social networks
  • business processes
  • business intelligence
  • information systems
  • case study
  • business process