IT-based knowledge management to support organizational learning: Visa application screening at the INS.
Susan GassonKatherine M. ShelferPublished in: Inf. Technol. People (2007)
Keyphrases
- knowledge management
- organizational learning
- decision support
- knowledge sharing
- workplace learning
- intellectual capital
- case study
- software engineering
- knowledge engineering
- e learning
- subject matter
- competitive advantage
- micro level
- information technology
- implicit knowledge
- organizational commitment
- database
- absorptive capacity
- explicit knowledge
- software development
- e government
- domain knowledge
- expert systems
- metadata
- social networks