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Effectiveness and User Satisfaction from a Usability Evaluation of a Veterans Benefits Letter.

Nancy J. LightnerHelen J. A. FullerKyle D. MaddoxNsikak E. InyangDennis Lofton
Published in: AHFE (6) (2017)
Keyphrases
  • user satisfaction
  • usability evaluation
  • information systems
  • perceived usefulness
  • website
  • service quality
  • structural equation modeling
  • user perceptions
  • objective measures
  • heuristic evaluation
  • eye tracking