Business-oriented process improvement: practices and experiences at Thales Naval The Netherlands (TNNL).
Jos J. M. TrienekensRob J. KustersBen RenderingKees StoklaPublished in: Inf. Softw. Technol. (2005)
Keyphrases
- process improvement
- business process
- software process
- business processes
- knowledge management
- root cause
- case study
- business process management
- software development
- e government
- software process improvement
- product development
- cost estimation
- capability maturity model
- enterprise wide
- quality assurance
- business applications
- software engineering
- business rules
- real world
- software projects
- database systems
- information systems