Identifying Significance of Product Features on Customer Satisfaction Recognizing Public Sentiment Polarity: Analysis of Smart Phone Industry Using Machine-Learning Approaches.
Md. Niaz ImtiazMd. Khaled Ben IslamPublished in: Appl. Artif. Intell. (2020)
Keyphrases
- machine learning approaches
- customer satisfaction
- customer reviews
- sentiment analysis
- positive or negative
- product features
- machine learning
- data analysis
- machine learning algorithms
- smart phones
- opinion mining
- service quality
- product reviews
- machine learning methods
- similarity measure
- decision trees
- feature selection
- information systems