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Risks and benefits of business process outsourcing: A study of transaction services in the German banking industry.
Heiko Gewald
Jens Dibbern
Published in:
Inf. Manag. (2009)
Keyphrases
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business process
business processes
web services
service oriented architecture
ws bpel
business process modeling
business process models
end users
case study
information technology
business process management
private cloud
data mining
service providers
banking industry