Business activity management for service networks in cloud environments.
Christian JanieschRobin FischerMartin MatznerOliver MüllerPublished in: MW4SOC (2011)
Keyphrases
- service delivery
- service management
- enterprise systems
- cloud computing
- mission critical
- cloud services
- service provision
- private cloud
- software as a service
- information systems
- management system
- telecommunications industry
- decision making
- knowledge management
- network management
- network resources
- business processes
- cloud storage
- business models
- customer support
- configuration management
- virtual enterprise
- virtual organization
- data mining
- multimedia services
- computing environments
- service oriented
- future internet
- data center
- service provisioning
- service providers
- e government
- real world
- service platform
- business management
- executive information systems
- life cycle
- multi tenant
- workflow management
- electronic commerce
- business process
- service discovery
- enterprise wide
- information management
- working environment
- end to end
- social networks
- business activities
- business logic
- electronic business
- manufacturing companies
- service level agreements
- customer relationship management
- customer service
- public services
- service composition
- quality of service
- management information systems
- business intelligence
- small and medium sized
- data management
- data warehouse
- business process management