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SPRINT: Optimization of Staff Management for Desk Customer Relations Services at Hera.
Daniele Vigo
Claudio Caremi
Angelo Gordini
Sandro Bosso
Giuseppe D'Aleo
Beatrice Beleggia
Published in:
Interfaces (2014)
Keyphrases
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service delivery
customer service
configuration management
service oriented
call center
customer support
service management
telecommunications networks
web services
customer relationship management
service platform
business continuity
information management
electronic commerce
workflow management
mission critical
reference architecture
information systems
optimization problems
service providers
optimization algorithm
service quality
relationship management
customer data
end users
management system
knowledge management
content management
information services
mobile services
service composition
public services
optimization method
life cycle
data management
semantic relations
home care
virtual enterprise
service discovery
potential customers
usage statistics
decision making
data mining