A Service Quality Framework for Higher Education from the Perspective of Service Dominant Logic.
Najwa ZulkefliLorna UdenPublished in: KMO (2012)
Keyphrases
- service quality
- higher education
- customer satisfaction
- service providers
- online learning
- learning technologies
- e learning
- hong kong
- distance learning
- information systems
- user satisfaction
- learning in higher education
- call center
- blended learning
- learning management systems
- mobile learning
- electronic commerce
- networked learning
- real time
- corporate training
- case study
- machine learning