Effect of new service modes was introduced to banking industry: a comparative analysis of internet and mobile banking.
Yi-Hsien WangKuang-Husn ShihHsin Hui YehPublished in: Int. J. Mob. Commun. (2018)
Keyphrases
- banking industry
- internet banking
- customer satisfaction
- internet services
- return on investment
- value added services
- banking services
- information technology
- perceived risk
- hong kong
- commercial banks
- security analysis
- service quality
- money laundering
- mobile devices
- web services
- data envelopment analysis
- negative impact
- communication technologies
- security threats
- criminal activities
- financial services
- context aware
- service providers
- internet usage
- mobile learning
- public key