Examining the Influence of Emotional Expressions in Online Consumer Reviews on Perceived Helpfulness.

Mei-Ju Chen Cheng-Kiang Farn

Published in: Inf. Process. Manag. (2020)

Keyphrases

online reviews
online consumer reviews
perceived risk
sentiment analysis
personality traits
sentiment classification
opinion mining
facial expressions
information retrieval
information systems
user satisfaction
knn
social influence
emotional intelligence