SPI: "I can't get no satisfaction" - directing process improvement to meet business needs.
Susan ReibleinAndy SymonsPublished in: Softw. Qual. J. (1997)
Keyphrases
- process improvement
- business process
- business processes
- knowledge management
- software process
- root cause
- business process management
- cost estimation
- e government
- software development
- software process improvement
- information systems
- web services
- product development
- user satisfaction
- enterprise wide
- business rules
- data mining
- virtual organization
- world wide
- real world
- process model
- relational databases
- multi agent systems