Note - A Mathematical Model for Evaluating Cross-Sales Policies in Telephone Service Centers.
Reynold E. ByersKut C. SoPublished in: Manuf. Serv. Oper. Manag. (2007)
Keyphrases
- mathematical model
- customer service
- call center
- mathematical models
- service quality
- ant colony algorithm
- control strategy
- customer support
- feasible solution
- service providers
- information services
- service oriented
- service discovery
- management policies
- scheduling policies
- simulation model
- management system
- web services
- optimal policy
- heavy traffic
- dynamic programming
- evolutionary algorithm
- matlab simulink