Online Service Quality Measurement Utilizing Psychophysiological Responses.
Peixian LuLisha LiLiang MaPublished in: AHFE (14) (2019)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- online shopping
- quality of service
- competitive environment
- information systems
- online learning
- call center
- internet shopping
- real time
- competitive advantage
- databases
- information technology
- information quality
- business processes
- response time
- website
- customer loyalty