A Generalizable Methodology for Quantifying User Satisfaction.

Te-Yuan Huang Kuan-Ta Chen Polly Huang Chin-Laung Lei

Published in: IEICE Trans. Commun. (2008)

Keyphrases

user satisfaction
information systems
perceived quality
service quality
information quality
customer satisfaction
perceived usefulness
kolmogorov smirnov
quality attributes
user perceptions
structural equation modeling
response time
statistically significant
technology acceptance