E-Government Business Strategies and Services to Citizens.
Jeff ChamberlainTanya CastlemanPublished in: E-Business: Multidisciplinary Research and Practice (2002)
Keyphrases
- e government
- service delivery
- government services
- governmental organizations
- public services
- service provision
- government organizations
- service management
- public sector
- electronic government
- public administration
- online services
- government agencies
- inter organizational
- public organizations
- knowledge management
- service offerings
- developing countries
- digital government
- federal government
- government information
- information exchange
- end to end
- information sharing
- electronic commerce
- web services
- customer service
- life cycle
- knowledge sharing
- public participation
- government websites
- federal agencies
- information systems