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Effects of voice vs. remote on U.S. and Japanese user satisfaction with interactive HDTV systems.
Garry Tan
Scott Brave
Clifford Nass
Masaru Takechi
Published in:
CHI Extended Abstracts (2003)
Keyphrases
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user satisfaction
distributed systems
information systems
customer satisfaction
website
web services
data flow
perceived usefulness
negative impact
interactive voice response