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Effects of voice vs. remote on U.S. and Japanese user satisfaction with interactive HDTV systems.

Garry TanScott BraveClifford NassMasaru Takechi
Published in: CHI Extended Abstracts (2003)
Keyphrases
  • user satisfaction
  • distributed systems
  • information systems
  • customer satisfaction
  • website
  • web services
  • data flow
  • perceived usefulness
  • negative impact
  • interactive voice response