The effects of online service quality of e-commerce Websites on user satisfaction.

Sharma Gajendra Lijuan Wang

Published in: Electron. Libr. (2015)

Keyphrases

user satisfaction
service quality
customer satisfaction
information quality
information systems
online shopping
competitive advantage
call center
website
customer loyalty
electronic commerce
real time
job satisfaction
perceived usefulness
negative impact
competitive environment
user perceptions