E-Government Web Portal Adoption: A Service Level and Service Quality Perspective.
Xiao JiangShaobo JiPublished in: HICSS (2014)
Keyphrases
- e government
- service level
- web portal
- service quality
- digital government
- call center
- electronic government
- knowledge management
- public sector
- customer satisfaction
- public participation
- service providers
- supply chain
- service level agreements
- electronic commerce
- government services
- lead time
- information systems
- quality of service
- public administration
- user satisfaction
- total cost
- government agencies
- service delivery
- geographic information systems
- website
- information sharing
- graphical user interface
- technology acceptance
- public services
- national level
- job satisfaction
- customer service
- developing countries
- test bed
- object oriented
- cloud computing
- recent advances
- case study
- social sciences
- information seeking
- e learning
- public policy
- database
- researchers and practitioners