The Retrieval of Influencing Factors of Customer Satisfaction by Case-based Reasoning.
Bih-Yaw ShihWan-I LeePublished in: ICMLA (2002)
Keyphrases
- customer satisfaction
- influencing factors
- case based reasoning
- case retrieval
- cbr systems
- service quality
- case library
- case base
- similarity based retrieval
- information retrieval
- user satisfaction
- case base maintenance
- customer service
- core competence
- online shopping
- information retrieval systems
- information systems
- marketing strategies
- customer support
- decision support system
- relevance feedback
- customer reviews
- artificial intelligence
- product design
- image retrieval
- website
- electronic commerce
- internet banking
- expert systems
- customer retention