Combining usability research with documentation development for improved user support.
Timothy KeirnanLori AnschuetzStephanie RosenbaumPublished in: SIGDOC (2002)
Keyphrases
- end users
- user centered
- user involvement
- user experience
- user friendliness
- support systems
- user interface
- user satisfaction
- design guidelines
- decision support
- user interface design
- user centred
- user acceptance
- educational activities
- case study
- tool support
- interaction design
- enabling technologies
- technology enhanced learning
- mobile technologies
- collaborative filtering
- interface design
- lifelong learning
- user centric
- information overload
- learning scenarios
- usability problems
- usability evaluation
- user behavior
- user interaction
- website