The Role of Quality, Trust, and Empowerment in Explaining Satisfaction and Use of Chatbots in e-government.
Ingvild TislandMarthe Løvsland SodefjedPolyxeni VassilakopoulouIlias O. PappasPublished in: I3E (2022)
Keyphrases
- e government
- electronic government
- public sector
- public administration
- government services
- digital government
- developing countries
- government organizations
- government agencies
- user satisfaction
- service quality
- service delivery
- public services
- federal government
- information sharing
- user friendliness
- inter organizational
- knowledge management
- customer satisfaction
- software engineering
- website
- case study