Quality evaluation of e-Government digital services.
Flavio CorradiniFrancesco De AngelisAlberto PolzonettiBarbara RePublished in: DG.O (2006)
Keyphrases
- quality evaluation
- e government
- government services
- service delivery
- public services
- government information
- service provision
- electronic government
- public sector
- service offerings
- governmental organizations
- evaluation model
- digital government
- human perception
- developing countries
- public administration
- service oriented
- government websites
- digital archives
- government agencies
- information sharing
- web services
- knowledge management
- government organizations
- information infrastructure
- digital objects
- quality metrics
- federal agencies
- service providers
- end to end
- online services
- databases
- united nations
- digital content