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Public Service Delivery through Automated Self-Service Kiosks: International Experience and Prospects for Implementation in Russia.
Oleg Aleksandrov
Elena Dobrolyubova
Published in:
EGOSE (2015)
Keyphrases
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service delivery
life cycle
change management
e government
user experience
public services
service provision
service management
multimedia
end to end
real world
e learning
web services
information technology
public administration