Critical factors of hospital adoption on CRM system: Organizational and information system perspectives.
Shin-Yuan HungWei-Hsi HungChia-An TsaiShu-Chen JiangPublished in: Decis. Support Syst. (2010)
Keyphrases
- information systems
- critical factors
- information technology
- health care
- government services
- customer relationship management
- information quality
- user satisfaction
- systems development
- user information satisfaction
- knowledge management
- information security
- e government
- technology adoption
- enterprise wide
- hospital information systems
- service quality
- developing countries
- data mining applications
- perceived usefulness
- management information systems
- technology acceptance
- mobile devices
- business strategy
- web pages