Management of Information Technology Outsourcing Relationships: The Role of Service Level Agreements.
Jahyun GooRajiv KishoreH. Raghav RaoPublished in: ICIS (2004)
Keyphrases
- information technology
- information systems
- service level agreements
- senior management
- knowledge management
- human resource management
- service providers
- business process
- business requirements
- management system
- human capital
- cloud computing
- service level
- data management
- business intelligence
- quality of service
- information management