Managing service supply relationships.

James A. Fitzsimmons Edward Anderson Douglas Morrice G. Edward Powell

Published in: Int. J. Serv. Technol. Manag. (2004)

Keyphrases

service management
web services
service providers
end users
management system
data sets
loosely coupled
case study
website
information systems
search engine
service quality
real world
heavy traffic
mission critical
database
processor sharing