Usability, Help Desk Calls, and Residential Internet Usage.

Sara B. Kiesler Robert E. Kraut Vicki Lundmark William L. Scherlis Tridas Mukhopadhyay

Published in: CHI (1997)

Keyphrases

internet usage
website
email
real estate
user experience
online shopping
hurricane katrina
energy consumption
usability evaluation
real time
energy saving
interface design
customer service
usability problems
usability issues