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Literature review of the situation research faces in the application of ITIL in Small and Medium Enterprises.

Nancy Judith Cruz-HinojosaJosé Antonio Gutiérrez de Mesa
Published in: Comput. Stand. Interfaces (2016)
Keyphrases
  • literature review
  • small and medium enterprises
  • decision making
  • case study
  • information technology
  • fuzzy logic
  • decision support
  • information systems development