Assurance Seals, On-Line Customer Satisfaction, and Repurchase Intention.

Insu Park Amit Bhatnagar H. Raghav Rao

Published in: Int. J. Electron. Commer. (2010)

Keyphrases

customer satisfaction
service quality
online shopping
user satisfaction
customer service
customer retention
product design
marketing strategies
customer reviews
customer support
information systems
customer data
core competence
internet banking
internet shopping