Value Creation Through Product-Service Systems in Business Ecosystems - Identification of Key Challenges for Mechanical Engineering Companies.
Philipp HumbeckFranziska GoßThomas BauernhanslPublished in: IEEM (2019)
Keyphrases
- mechanical engineering
- service systems
- small and medium sized
- enterprise systems
- manufacturing companies
- web technologies
- marketing campaigns
- customer base
- service oriented
- competitive advantage
- service level
- decision making
- information systems
- business processes
- queueing model
- electronic commerce
- arrival rate
- call center
- heavy traffic
- rapid development
- customer data
- social media
- highly dynamic
- graphical models