Queues with system disasters and impatient customers when system is down.
Uri YechialiPublished in: Queueing Syst. Theory Appl. (2007)
Keyphrases
- poisson arrivals
- arrival rate
- service rates
- single server
- asymptotically optimal
- heavy traffic
- service times
- call center
- arrival process
- queueing systems
- retrial queue
- queue length
- steady state
- queueing networks
- arrival processes
- waiting times
- processor sharing
- single server queue
- state dependent
- special case
- disaster management
- service systems
- queuing systems
- emergency management
- queueing model
- stationary distribution
- man made
- service providers
- holding cost
- customer relationship management
- customer satisfaction
- priority queue
- emergency response
- service level
- data mining