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IT Service Management Process Improvement based on ISO/IEC 15504: A systematic review.
Antoni Lluís Mesquida
Antònia Mas Picahaco
Esperança Amengual Alcover
José Antonio Calvo-Manzano
Published in:
Inf. Softw. Technol. (2012)
Keyphrases
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systematic review
iso iec
software process
process improvement
empirical studies
quality evaluation
information security
maturity model
software process improvement
reference model
artificial intelligence
information systems
intrusion detection
capability maturity model
software quality