Modeling and simulation of a pacing engine for proactive campaigns in contact center environment.
Nikolay KorolevHerbert RistockNikolay A. AnisimovPublished in: SpringSim (2008)
Keyphrases
- simulation environment
- discrete event simulation
- simulation model
- real time
- modeling method
- real robot
- multi agent based simulation
- mobile robot
- dynamic environments
- test bed
- discrete event
- agent model
- simulated robot
- game engine
- simulation tool
- real environment
- indoor environments
- social media
- case study
- website
- data mining
- neural network