Aligning customer relationship and product strategy at internet speed.
Nikolaj HansenJan Pries-HejePublished in: ECIS (2004)
Keyphrases
- internet shopping
- customer requirements
- online retailers
- electronic commerce
- potential customers
- life cycle
- image registration
- optimal strategy
- internet users
- information services
- customer satisfaction
- real time
- internet technology
- software vendors
- competitive environment
- customer behavior
- customer demand
- product recommendation
- product quality
- customer service
- production planning
- high speed
- recommender systems
- search engine