Senti-eSystem: A sentiment-based eSystem-using hybridized fuzzy and deep neural network for measuring customer satisfaction.
Muhammad Zubair AsgharFazli SubhanHussain AhmadWazir Zada KhanSaqib HakakThippa Reddy GadekalluMamoun AlazabPublished in: Softw. Pract. Exp. (2021)
Keyphrases
- customer satisfaction
- neural network
- customer reviews
- fuzzy logic
- service quality
- fuzzy neural network
- fuzzy systems
- hybrid intelligent
- online shopping
- fuzzy sets
- sentiment analysis
- fuzzy rules
- product design
- customer service
- user satisfaction
- marketing strategies
- customer retention
- artificial neural networks
- adaptive resonance theory
- customer data
- prediction model
- genetic algorithm
- core competence
- fuzzy numbers
- membership functions
- service providers
- particle swarm optimization
- databases
- opinion mining
- genetic algorithm ga
- real time
- database