Revealing the dual importance and Kano type of attributes through customer review analytics.

Seoyoon Lee Sohyun Park Minjung Kwak

Published in: Adv. Eng. Informatics (2022)

Keyphrases

learning analytics
data sets
databases
database
data mining
case study
social media
customer service
information systems
data management
attribute values
relative importance
continuous attributes
online reviews