Assessing and managing e-commerce service convenience.
Jung-Yu LaiKhire Rushikesh UlhasJian-Da LinPublished in: Inf. Syst. Frontiers (2014)
Keyphrases
- electronic commerce
- service management
- agent mediated
- mission critical
- information services
- product information
- web services
- online stores
- end users
- loosely coupled
- service composition
- service providers
- electronic business
- service quality
- customer satisfaction
- service delivery
- management system
- manufacturing companies
- neural network