Identifying Customer Values of B2C-Fintech Services in the Area of Personal Financial Management.
Jonas BuschTimon SengewaldSteffi HaagPublished in: Wirtschaftsinformatik (2022)
Keyphrases
- electronic commerce
- service quality
- customer service
- service management
- service delivery
- customer support
- customer satisfaction
- customer relationship management
- decision making
- configuration management
- reference architecture
- personal web
- call center
- relationship management
- financial services
- website
- service oriented
- potential customers
- management system
- telecommunications networks
- web services
- service platform
- service providers
- service composition
- commercial banks
- information systems
- seamless integration
- mission critical
- public services
- business continuity
- user centric
- content management
- data management
- customer behavior
- service requirements
- workflow management
- small and medium enterprises
- service discovery
- service oriented architecture
- customer data
- context aware
- personal information
- information services
- banking industry
- file management
- home care
- directory service
- portfolio management
- metadata
- risk analysis
- virtual enterprise
- mobile services
- network management
- agent technology
- stock market