MOLI: Smart Conversation Agent for Mobile Customer Service.
Guoguang ZhaoJianyu ZhaoYang LiChristoph AltRobert SchwarzenbergLeonhard HennigStefan SchafferSven SchmeierChangjian HuFeiyu XuPublished in: Inf. (2019)
Keyphrases
- customer service
- conversational agents
- conversational agent
- human agent
- distributed multi agent systems
- multi agent systems
- location aware
- multi agent
- mobile devices
- customer behavior
- customer satisfaction
- intelligent agents
- multiagent systems
- decision making
- inventory control
- software agents
- autonomous agents
- agent architecture
- agent model
- speech acts
- mobile phone
- context aware
- mobile applications
- agent systems
- mobile agents
- call center
- agent interactions
- pedagogical agents
- natural language
- smart devices
- virtual agents
- agent technology
- response time
- database systems
- information systems