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Towards Global Service Quality Dimensions: an Exploration of Commonality in Service Quality Measurement across Industries.
David Yap
Greg Timbrell
Guy G. Gable
Taizan Chan
Published in:
ACIS (2007)
Keyphrases
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service quality
competitive environment
customer satisfaction
service providers
electronic commerce
quality of service
competitive advantage
information quality
user satisfaction
information systems
online shopping
call center
real time
user interface
ultimate goal
job satisfaction