The role played by perceived usability, satisfaction and consumer trust on website loyalty.

Carlos Flavián Miguel Guinaliu Raquel Gurrea

Published in: Inf. Manag. (2006)

Keyphrases

user satisfaction
consumer trust
website
service quality
customer satisfaction
potential customers
usability evaluation
perceived usefulness
information systems
user experience
influence factors
online markets
information retrieval
decision making
web content