User satisfaction evaluation of Malaysian e-government education services.
Meng Seng WongStephen JacksonPublished in: ICE/ITMC (2017)
Keyphrases
- e government
- user satisfaction
- government services
- service delivery
- service quality
- public services
- electronic government
- information infrastructure
- developing countries
- public sector
- digital divide
- public administration
- government websites
- user friendliness
- national level
- digital government
- service offerings
- information systems
- governmental organizations
- knowledge management
- information and communication technologies
- customer satisfaction
- web services
- public policy
- government organizations
- developed countries
- government agencies
- service providers
- service oriented
- government information
- e learning
- information society
- statistical information
- technology acceptance
- information quality
- mobile learning
- united nations
- website
- perceived usefulness
- distance learning
- information technology
- case study
- development of information technology